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Debt & Your Rights Guides

Know your rights as a borrower. Plain-English guides to the National Credit Act, debt review, garnishee orders, section 129 notices, prescribed debt, debt collectors, repossession and reckless lending. Learn what lenders and collectors are allowed to do, where to complain, and the lawful ways out when repayments become too much, including the Credit Ombud and registered debt counsellors.

20 guides

The Credit Ombud: How to Lodge a Complaint
Debt & Your Rights

The Credit Ombud: How to Lodge a Complaint in South Africa

The Credit Ombud is a free, independent service that resolves disputes between consumers and the credit industry, wrong listings on your credit report, unfair treatment by a lender, and complaints a provider will not fix.

13 min read

Prescribed debt and your rights under South African law
Debt & Your Rights

Prescribed Debt in South Africa: When Old Debt Legally Falls Away

Prescribed debt is old debt that has become legally unenforceable.

13 min read

Reviewing a pre-agreement quote before signing a loan
Debt & Your Rights

Pre-Agreement Quote: Your Most Powerful Right Before You Sign a Loan

A pre-agreement quote is a one-page document that a registered lender must give you, free, before you sign a loan.

13 min read

What Is a Section 129 Notice
Debt & Your Rights

What Is a Section 129 Notice? Your Rights Under the NCA

A Section 129 notice is a letter a credit provider must send under the National Credit Act before taking legal action on a defaulted loan or account.

13 min read

How debit orders work in South Africa
Debt & Your Rights

How Debit Orders Work in South Africa (and What a Bounce Costs)

A debit order is a standing instruction that lets a company pull a fixed amount from your bank account on a set date each month.

13 min read

Your rights under the National Credit Act in South Africa
Debt & Your Rights

Your Rights Under the National Credit Act

The National Credit Act (Act 34 of 2005) is the law that protects South African borrowers.

13 min read

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