Instant Fund

Debt & Your Rights Guides

Know your rights as a borrower. Plain-English guides to the National Credit Act, debt review, garnishee orders, section 129 notices, prescribed debt, debt collectors, repossession and reckless lending. Learn what lenders and collectors are allowed to do, where to complain, and the lawful ways out when repayments become too much, including the Credit Ombud and registered debt counsellors.

20 guides

Adviser taking notes while talking with clients about a complaint
Debt & Your Rights

The Credit Ombud: What It Does, What It Costs and How to Lodge a Complaint

The Credit Ombud is a free, independent service that resolves disputes between consumers and credit providers, credit bureaus and debt counsellors in South Africa.

6 min read

Letters and notices relating to an old debt
Debt & Your Rights

Prescribed Debt in South Africa: When a Debt Expires

Prescribed debt is a debt the Prescription Act no longer lets a creditor enforce in court.

6 min read

Person reading a pre-agreement quote before signing
Debt & Your Rights

Pre-Agreement Quote: How to Read the One Document Every Borrower Should See

A pre-agreement quote is a written statement a South African credit provider must give you before you sign.

6 min read

Planner and notebook for organising money goals
Debt & Your Rights

Section 129 Notice: What It Means and What to Do Within 10 Business Days

A section 129 notice is a letter a credit provider must send before it can take legal action over a credit agreement in default.

7 min read

Person entering a PIN at an ATM
Debt & Your Rights

Debit Orders in South Africa: How They Work and the 60-Day Dispute Window

A debit order lets a business take money from your account on agreed dates.

6 min read

Gavel and legal documents representing consumer credit law
Debt & Your Rights

Your Rights Under the National Credit Act: What Every Borrower Should Know

The National Credit Act protects South African borrowers by requiring credit providers to be registered, to assess affordability, to show the full cost in writing, to stay within cost caps and to follow a process before legal action.

6 min read

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