Email our team. If your question is about a loan agreement, your lender is the best place to start.
Pick your reason and we’ll point you to the right place.
Skip the queue and start the free 5-minute form. No need to email us first.
Most questions are already answered in the help centre, which often saves you an email.
Sent to our compliance team. We aim to respond within 5 working days and to resolve within 20.
Email us right away. We will help you alert the lenders involved and report it to SAFPS. Or email [email protected].
If our team can’t resolve your issue with the referral service within 20 business days, or you have a dispute with a lender, the South African credit framework has free, independent routes. Use them.
For disputes with NCR-registered credit providers. Free and independent.
The industry regulator. You can check the registration of any lender on its public register.
Five minutes to apply. One form, sent to NCR-registered lenders. No need to call us first.