Talk to a Real Person

No bot loops. No outsourced call centre. A small SA-based team that answers the phone when it rings — Mon–Fri 8am–6pm, Sat 9am–1pm.

Pick a Channel

Four Ways to Reach a Real Person

All of them land with our SA-based team. Choose whichever suits your moment.

Call us

0860 INSTANT

0860 467 826 · free from any SA line

+27 860 467 826

Quick chats during business hours

Email us

[email protected]

Reply within 1 business hour

Visit or Reach Us

Our Sandton Head Office

SA-owned and based. Here is where we are and when we are open.

Hours of Operation

Monday – Friday

8:00 – 18:00

Saturday

9:00 – 13:00

Sunday & Public Holidays

Closed

Payouts run

Mon–Fri, 8am–6pm

Head Office

Instant Fund
Sandton City
Sandton, 2196
Johannesburg, Gauteng, ZA

By appointment only — please call ahead.

What's It About?

Get to the Right Team, Faster

Pick your reason and we’ll route you to the person who handles it.

Start here

I want to apply for a loan

Skip the queue and start the free 5-minute form. No need to email us first.

FAQ first

I have a general question

Most questions are already answered in the help centre — it usually saves a call.

Complaints

I want to file a complaint

Goes straight to our compliance team. We respond in 5 working days, resolve inside 20.

Urgent

Someone applied in my name

Call 0860 INSTANT right now. We’ll freeze the account and investigate. Don’t wait.

If we can't sort it out, you've got options.

If our team can’t resolve your issue with the matching service within 20 business days, or you have a dispute with a matched lender, the SA credit framework has free, independent escalation routes. Use them.

Credit Ombud →

For disputes with NCR-registered credit providers. Free, independent, binding on the lender.

National Credit Regulator (NCR) →

Industry regulator. Verifies the registration of every lender on our panel.

Ready to Apply?

Already Got Your Answer? Start the Form.

Five minutes to apply. One form, multiple NCR-registered lenders. No need to call us first.